You settle in to watch your favorite show on Apple TV+, and bam! You’re hit with a message asking you to start a trial, even though you know you have an active subscription. Talk about frustrating! Experiencing Apple TV+ subscription issues? This guide provides solutions for common issues, including trial errors, and billing problems.
Don’t worry, you’re not alone. This annoying glitch seems to be popping up for some Apple TV users. But the good news is there are a few things you can do to fix it. Let’s get you back to streaming!
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Why is This Happening?
While Apple hasn’t officially explained this issue, here are a few possible reasons why your Apple TV might be playing hard to get:
- Account Glitches: Sometimes, your Apple ID or subscription details might not be properly synced with your Apple TV.
- Payment Issues: There might be a problem with your payment method that needs to be updated or verified.
- Software Bugs: Occasional software bugs can cause unexpected behavior, like prompting you for a trial when you’re already subscribed.
How to Fix the “Start Trial” Glitch
Here’s a step-by-step guide to help you troubleshoot this issue:
- Sign Out and Back In:
- Go to Settings on your Apple TV.
- Select Users and Accounts.
- Choose your user profile.
- Select Sign Out.
- Restart your Apple TV.
- Sign back in with your Apple ID.
- Check Your Subscription:
- Go to Settings on your Apple TV.
- Select Users and Accounts.
- Choose your user profile.
- Select Subscriptions.
- Make sure your Apple TV+ subscription is listed and active.
- If it’s not, resubscribe or restore your purchase.
- Verify Your Payment Method:
- Go to Settings on your Apple TV.
- Select Users and Accounts.
- Choose your user profile.
- Select Payment Information.
- Verify that your payment information is correct and up-to-date.
- Update Your Apple TV Software:
- Go to Settings on your Apple TV.
- Select System.
- Select Software Updates.
- If an update is available, download and install it.
- Contact Apple Support:
- If you’ve tried all the above steps and you’re still having issues, it’s time to contact Apple Support for assistance. They can help you troubleshoot more complex problems or identify any account-specific issues.
More info about Apple TV subscription
FAQs About Apple TV+ Subscription Issues
This could be due to a billing issue, a problem with your Apple ID, or a software glitch. Check your subscription status and payment information.
Yes, you can share your Apple TV+ subscription with up to five family members using Family Sharing.
You can cancel your subscription through your Apple ID settings on your Apple TV, iPhone, iPad, or Mac.
This could be due to an account issue, a network problem, or a temporary service outage. Check your internet connection and try restarting your Apple TV.
The price of Apple TV+ varies by region. You can check the current pricing in your region on Apple’s website or through the Apple TV app.
Key Takeaways
- Don’t let the “start trial” glitch ruin your streaming experience!
- Try signing out and back in, checking your subscription, and verifying your payment method.
- Keep your Apple TV software updated to avoid bugs and glitches.
- If you’re still having trouble, Apple Support is there to help.
Hopefully, these tips will get you back to enjoying your favorite shows and movies on Apple TV+ in no time!
